IT Support Analyst
IT Support Analyst (6-month fixed term contract)
A brand new and exciting opportunity for an IT Support Analyst to join a Cambridge based organisation who develop complex, high value, low volume scientific instrumentation. The company is doing extremely well, and this technology and company is set to evolve rapidly.
The IT Support Analyst will be reporting to the IT Manager, being the first point of contact for all IT related issues for around 100 users on site. You will be responsible for 1st line support tasks and escalating to 2nd line as necessary. In addition, the IT Support analyst will be responsible for some day-to-day maintenance and management tasks of the local IT infrastructure as well as building and issuing client machines and mobile devices to users.
As a key member of the IT Support Team, you will be polite, amiable, and calm under pressure, whilst taking ownership of problems and seeing them through to the resolution for the end user.
Key responsibilities are as follows:
Dealing with 1st line technical support issues, via phone, email and face-to-face and escalating as necessary using the ticketing system
Assigning and requesting access
Installing/configuring new software and hardware
Dealing with IT suppliers
Providing support in-line with agreed SLAs
The following skills and experience will be required:
Qualifications and Experience:
Minimum 2 years experience in a similar role
Previous experience of Active Directory administration in an Enterprise environment
A+, relevant Microsoft Certification, CMNO, CCNA desirable
MS Office 2016 / 365
Understanding of TCP/IP in routed networks / DNS / DHCP etc.
PC hardware / software installation
Good telephone manner, excellent interpersonal skills, a professional approach and a strong attention to detail
Logical and methodical approach to problem-solving