Customer Insight & Human Factors Consultant

A brand new vacancy for an experienced Customer Insights, Human Factors & Ergonomics specialist! The company is responsible for the development of some of the most innovative ‘next generation’ products across a broad range of sectors including Medical Devices, Personal Healthcare, FMCG, Industrial Machines, Consumer Electronics, White Goods and Brown Goods. Their multi-disciplined teams of World-class Engineers and Scientists are world renowned for their excellent approach to designing products, resulting in a queue of global companies knocking on their doors for assistance.
Experience and Academic Requirements:

  • Excellent academics with a good degree in Human Factors, Ergonomics, Ethnographics, Industrial Design or maybe Psychology, Anthropology or related discipline.
  • For the Senior role, around 4-5 years industrial or commercial experience and/or a PhD are desirable. For the less senior positions a recent PhD or degree plus 2 years’ experience will be adequate.
  • Understanding of customer focused research techniques, including insight translation, observational and ethnographic research, interviewing, focus group facilitation, usability and handling studies:
  • understanding user interaction and ergonomics with respect to product design and development:
  • A real interest in using technology and innovative thinking to solve real-world commercial issues:
  • For the Senior role: Project management or Man-Management experience:
  • Excellent interpersonal, team and communication skills.
  • Experience in the following would be desirable but is not critical:
  • Knowledge and of standards such as IEC62366 or equivalent Human Factors Engineering into the product development process.
  • Usability with respect to user interface/GUI design and development:
  • Cognitive psychology; Capability assessment and profiling
  • Quantitative and statistical analysis techniques.

Job Details

  • Job Ref: 11007
  • Salary: £40000 - £55000
  • Consultant Name: Adam Mayne
  •   Cambridgeshire
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